Returns and Exchanges

At jiyjin.shop, we are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, our Return and Exchange Policy is designed to provide you with convenience and flexibility. Please carefully read the following terms to understand our return and exchange process.

  1. Return Policy
    Return Period: You may request a return within 30 days of receiving your item.
    Condition Requirements: Returned items must be unused, undamaged, and retain their original packaging, tags, and receipt. We do not accept used items.
    Request Process:
    Please contact our Customer Service Team via email with your order number and reason for return.
    We will provide you with a return authorization and the appropriate return address.
  2. Exchange Policy
    Exchange Period: We accept exchanges within 30 days of receiving your item.
    Condition Requirements: Returned items must be unused, undamaged, and retain their original packaging, tags, and receipt. Request Process:
    Please contact our customer service team via email with your order number, the item you wish to exchange, and the replacement item.
    We will provide you with an exchange authorization and the corresponding exchange address.
  3. Refund Processing
    Once we have received and inspected your return, you will be notified by email. Refunds will be processed to your original payment method and typically arrive within 5-10 business days of confirmation. Please note that bank processing times may vary.
  4. Shipping Policy
    Return Shipping: Return shipping is the customer’s responsibility unless the item is defective or shipped incorrectly.
    Exchange Shipping: Exchange shipping is typically the customer’s responsibility unless the item is defective or shipped incorrectly.
  5. Special Circumstances
    The following items cannot be returned or exchanged:
    Final sale items (such as those during promotional events)

Thank you for choosing jiyjin.shop! We look forward to providing you with quality products and services and ensuring your shopping experience is as pleasant as possible!